This workshop enhances your customer service skills by identifying good and bad experiences, understanding needs and expectations, and developing effective strategies. It covers word of mouth, managing complaints, and building a consistent, high-quality service approach.

Key Learning Objectives

• Unpacking what good customer service is

• Identifying good and bad customer service experiences

• Hierarchy of heed

• Client and customer expectations and judgement

• Word of mouth

• Managing objections and complaints

• How to build a customer service strategy.

Who Should Attend

• Anyone involved in the delivery of service

• Those who are front facing to a business

• Anyone who may need to deal with difficult customers or clients

• Those wanting to streamline the customer experience

• Those who want to improve their repeat business with simple tips and tricks.

Our Workshop Facilitator

Barbara Clifford helps business leaders around Australia and internationally take control of their business, leadership, communication, time management and stress management. 

Barbara has become the #1 resource to help people to unclutter mess, make order from chaos, and swap the shackles of overwhelm for freedom.

Since 2008, she has been assisting her clients to use her extensive range of Hinwood Institute training, tools and coaching services. Barbara helps her clients move from the relentless hamster wheel of stress to waking up feeling inspired and motivated, making decisions with purpose, and achieving peak performance.